networked PCs, this could be a standalone setup or via image deployment. Perform maintenance on user accounts, site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft365 administration. Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Manage active network components including switches, routers and … and skills: GCSE Grade 5 or above in Maths and English A-Level, BTEC, NVQ, or T-Level in a relevant subject Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred. 3 4 years experience in an IT Support environment Solid understanding of wired and wireless networks and devices Ability to work independently and as More ❯
IT issues efficiently. Knowledge Capture: Ability to create procedural documents for team sharing. Technology Expertise: Strong understanding of desktop, laptop, and printer hardware, among others. Proficiency in supporting Office365, Exchange, Windows 11, macOS, and iOS. Experience with Active Directory, Intune for deployment, and mobile device support (iPhones, iPads). VIP Support Experience: Comfortable supporting high-priority users. More ❯
Hounslow, Greater London, Brentford, United Kingdom
Uxbridge Employment Agency
who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating … you’ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising … your data, please visit our website where you can find our Data Privacy Notice. Keywords: 2nd Line Desktop Support Engineer, IT Support Engineer, 2nd Line Support, SCCM, Intune, Office365, Windows 11, VPN, Brentford, End User Support, Onsite IT Support, AV Support, Helpdesk, MDM, IT Jobs West London More ❯
who thrives in a professional, fast-paced IT support environment? We re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You ll be providing onsite 2nd Line Support, managing user tickets, escalating … you ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising … and external vendors to resolve issues You ll need: Proven experience in a 2nd Line Desktop Support Engineer role Excellent troubleshooting and ticket resolution skills Experience with Windows 11, O365, Intune/SCCM, Active Directory Knowledge of AV/Telephony/MDM support in a corporate environment Strong communication skills and a calm, methodical approach Why apply? Great team culture More ❯