1 of 1 Microsoft 365 Jobs in Epsom

representing the Service Desk where required. Manage and document IT assets, processes, and knowledge bases. Contribute to vulnerability management, regulatory compliance, and audit requirements. Assist in the development of Microsoft Power Apps and other productivity tools. Work to agreed shift … patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven troubleshooting, documentation, and customer service skills. Ability to manage competing priorities and … issues to non-technical audiences. Desirable Skills: Experience in financial services or multi-site support environments. Exposure to vulnerability management tools (e.g., Qualys) and remote access administration. Experience with Microsoft Power Apps and automation of Service Desk processes. ITIL 4 Foundation and/or Service Desk Analyst certification. Shift pattern covering the following support hours More ❯