Salary : £25,000 - £30,000 Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied tech environments Tech Exposure : Microsoft365, Windows Server, desktops, cloud apps, and more Progression : Clear path into 2nd line and project support as you grow your knowledge Team Culture : Friendly, collaborative, and … properly What you’ll be doing: Acting as the first point of contact for incoming IT support requests via phone and email Troubleshooting and resolving 1st line issues across Microsoft365, Office apps, Windows, and user accounts Escalating more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets … licence assignments, and more What you’ll bring to the table: Some commercial experience in an IT support role (or relevant IT training/certifications) A basic understanding of Microsoft365, Office apps, and Windows OS Great communication skills, confident, friendly, and clear A methodical approach to troubleshooting and a real willingness to learn Bonus points if More ❯
decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While our client is primarily a Microsoft-centric business, they partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various … Versions) Microsoft365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint … DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect/M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation More ❯
a team and interact professionally with end users. Willingness to learn and develop new skills - training will be provided. Full UK driving licence. Nice to Have: Knowledge of Office365, Exchange, Teams or Outlook. Backup systems experience. Familiarity with ITIL processes or service management tools. Key Benefits: Salary: £30,000 - £32,000 DOE Up to 5% bonus Industry More ❯
Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS … PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player Self More ❯
Experience with how an ITIL service desk runs Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player More ❯
1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with: A competitive starting … salary of up to £25k. 1st-class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands-on experience with cutting-edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR … ICT Degree. OR 12 months of experience in a similar role. Skillset: Competent PC user with strong Microsoft skills. Working knowledge of MicrosoftOffice 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to (url removed) or simply click Apply now! Spectrum More ❯