3 of 3 Microsoft 365 Jobs in Glamorgan

security teams to maintain smooth day-to-day operations. Key Responsibilities Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 … applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user accounts and permissions (Active Directory/M365) Escalate complex incidents to specialist IT teams where required Maintain accurate ticket documentation and update knowledge articles Promote IT security best practice and support users with ...

support role, ideally within a managed service provider or multi-client environment. Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup ...

security awareness, and accurate documentation. What you'll need to succeed Experience providing 1st line/service desk/helpdesk support Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues Experience with Active Directory or other user account administration tools Awareness of IT security best practice ...