2 of 2 Microsoft 365 Jobs in Mansfield

manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer … Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. … What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer More ❯

good communication skills. * Access to own vehicle. * Willingness to learn. * Understanding of SQL would be very beneficial. * Adaptable to changing circumstances and demands. * Good knowledge of Microsoft Office 365, especially Excel as this is heavily used. * Knowledge of Windows operating system. * Good problem-solving skills. * Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as More ❯