to ticket resolution Accurate ticket logging and documentation Technical support – Remote and on site, telephone and email diagnosis Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premises and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 Fundamentals qualification Get an introduction to Windows, Linux, and PowerShell Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company. Apprenticeship Standard Information communications technician (level More ❯
with a focus on detail-oriented problem-solving Strong troubleshooting skills paired with the ability to diagnose and resolve issues efficiently Good knowledge of Windows operating systems and Office365 suite Basic understanding of networking in a business environment An understanding of mobile technology and its application in a business context Ability to deliver both pro-active and More ❯
Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
Reed
focus on analytical and detail-oriented problem-solving. Strong troubleshooting skills paired with the ability to diagnose and resolve issues efficiently. Good knowledge of Windows operating systems and Office365 suite. Basic understanding of networking in a business environment. An understanding of mobile technology and its application in a business context. Ability to deliver both pro-active and More ❯
for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support More ❯
servers, networks, and IT equipment.Ensure server builds and networks comply with security policies and standards.Manage email infrastructure, including Exchange, SPAM filtering, and MDM.Required Skills:In-depth experience with Office365 and virtual environments (VMware)Strong knowledge of email services, including Microsoft Exchange, Spam Filtering, cloud messaging, and continuity services.Advanced Windows OS administration skills, including Active Directory, Group More ❯
on experience and strong understanding of IT & troubleshooting Strong communication skills and a natural ability to explain tech to non-technical users Good knowledge of MicrosoftOffice, Office365 and ideally Dynamics CRM or Business Central (training can be provided) A proactive, friendly attitude and a willingness to learn A full UK driving licence is preferred - as More ❯