Log, troubleshoot, and resolve 1st line incidents—prioritising customer satisfaction and SLAs * Deliver remote support across desktop/server environments (Windows, macOS preferred) * Support Microsoft365, backup services, software updates, managed Wi-Fi, and LAN/WAN troubleshooting * Escalate tickets where necessary and keep clear documentation throughout … What we’re looking for: * Prior 1st line support/helpdesk experience (MSP background a big plus) * Familiarity with Microsoft365, Windows Server/Desktop, and basic networking * Mac support, virtualisation, and backup tools knowledge is advantag... More ❯
Milton Keynes, Ringwood, Hampshire, United Kingdom Hybrid / WFH Options
entrust IT
subsidised) A home-based workspace suitable for occasional storage of spares Essential Requirements: GCSE (or equivalent) in Maths and English (Grade C or above) Microsoft and/or CompTIA certifications Willingness to undergo a DBS check Desirable Experience: Windows Desktop & Server OS Microsoft365 and cloud More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
entrust IT
subsidised) A home-based workspace suitable for occasional storage of spares Essential Requirements: GCSE (or equivalent) in Maths and English (Grade C or above) Microsoft and/or CompTIA certifications Willingness to undergo a DBS check Desirable Experience: Windows Desktop & Server OS Microsoft365 and cloud More ❯
