2 of 2 Microsoft 365 Jobs in Stockport

services team for escalations. Key responsibilities include: Providing first- and second-line IT support to staff and students Troubleshooting and maintaining desktops, laptops, printers, and classroom AV Supporting Office 365, Active Directory, Windows 10/11, and Google Workspace Managing device builds, installations, and updates Monitoring and maintaining networks, switches, and WiFi Logging tickets, updating users, and escalating … on-site, with excellent technical skills and strong customer service. Essential skills include: IT support experience (ideally in a school or education setting) Knowledge of Windows 10/11, Microsoft 365, Google Workspace, AD & Group Policy Experience with devices, AV, printers, and mobile device management (MDM) Networking fundamentals – switches, patching, WiFi Full UK driving licence and access … to your own vehicle Desirable: Industry certifications (Microsoft, CompTIA etc.) Familiarity with MIS or other education systems Requirement: Enhanced DBS check Apply Today More ❯

Provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: · Respond to and resolve incoming incidents and … detail within the ITSM system, ensuring complete records of actions taken. · Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support: · Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance. · Assist with the configuration and troubleshooting … Support: · Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365. · Troubleshoot Microsoft Teams, Azure, and Office 365 related queries. Connectivity and Voice Support: · Troubleshoot and resolve connectivity issues, including broadband and leased line setups. · Support VoIP systems and telephony services, addressing call quality issues, dropped More ❯