2nd Line Support Engineer
Richmond upon Thames, Greater London, Teddington, United Kingdom
1 Tech Staffing Ltd
join their growing IT support team in Teddington. If you’ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies—this could be your next big move. In this role, you’ll be the go-to expert for a diverse client base across multiple sectors. You’ll … Deliver 2nd line technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support tickets within SLAs. Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). Support Google Workspace environments. Manage Azure AD: user admin, conditional access, group policies. Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android). Monitor and respond to security alerts via Microsoft Defender and other tools. Maintain asset records, device compliance, and endpoint health. Provide both remote and in-person support. Contribute to process improvements and infrastructure upgrades. Key Requirements: Proven MSP environment experience (non-negotiable). Strong knowledge of: Microsoft 365 admin More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum
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