3 of 3 Microsoft 365 Jobs in West Lothian

Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices … particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery ...

account access issues). Strong structured troubleshooting approach with clear documentation. Ability to work rotating shifts including weekends. Preferred/Nice-to-Have Skills: Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint). Basic network troubleshooting skills (Wi-Fi, VPN, DNS connectivity). Experience with Active Directory … years in a similar Service Desk or IT Support role. Technology Environment: Windows 11 MacOS iOS/Android devices Citrix desktops and applications Microsoft 365 ITSM ticketing systems Additional Information: The role does not involve AI integration, but candidates will interact with chatbot and voice bot tools ...

Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies click apply for full job details ...