3 of 3 Microsoft Certification Jobs in Brierley Hill

hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have … exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements. Key Responsibilities Act as a key 3rd Line escalation point for the support team Own complex technical issues and major incidents Troubleshoot and support customer Microsoft environments Support Microsoft 365, Entra ID, Intune ...

hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have … exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements. Key Responsibilities Act as a key 3rd Line escalation point for the support team Own complex technical issues and major incidents Troubleshoot and support customer Microsoft environments Support Microsoft 365, Entra ID, Intune ...

opportunities to develop technically and take on greater responsibility as the company grows. Alongside service desk responsibilities, you'll get involved in customer projects, Microsoft cloud technologies, AI and automation. Key Responsibilities Coordinate day-to-day service desk activity, helping prioritise tickets and maintain SLAs Act as a senior … major incidents Provide technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships ...