users. Recommend and help implement improvements to existing support processes to enhance service quality. Essential Skills & Experience: Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint). Familiarity with MFA solutions … MS MFA, DUO). Experience with VMware and HP desktop/laptop hardware. Confident in supporting macOS and iOS devices. Knowledge of MicrosoftIntune and modern remote/collaboration tools (Webex, Zoom, Teams, TeamViewer). Package: Salary up to £40,000 Private medical insurance and contributory pension Ongoing training, development opportunities, and clear career progression Desktop Support More ❯
so the role is demanding and requires an enthusiastic multi-skilled person. Qualifications and Experience: Strong leadership skills Qualified MCITP ITIL qualified to Foundation Level Strong Working knowledge of Microsoft 365 Strong Working knowledge of Microsoft Azure, IaaS, SaaS and PaaS. Working knowledge of Active Directory, AAD, Windows Server, SQL Server, Oracle, Linux, Cloud Backup Solutions and Cloud … problems Able to prepare and deliver management briefings Excellent written and oral communications skills and able to communicate at all levels, technical and non-technical Advantageous Working knowledge of MicrosoftInTune, Manage Engine and MDM solutions. Working knowledge of HPe hardware (Servers, and Storage Arrays) Experience of working with monitoring tools (SCOM and HP Insight Dynamics, Manage More ❯
the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment More ❯
the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong … based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support … adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment More ❯
to add to the team due to internal promotion. The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It's an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast … providing technical support to end-users. Troubleshoot and resolve problems across Windows and macOS devices. Support mobile device management tools (e.g., Intune or Jamf). Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure. Monitor and manage tickets through the IT service desk system. Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training … IT support, or a strong interest in developing a career in this area. Confident troubleshooting technical issues, with a willingness to learn new tools and systems. Basic knowledge of Microsoft 365, Active Directory, or IT infrastructure. Familiarity with IT ticketing systems; ServiceNow experience is an advantage. Strong interpersonal skills - able to explain technical problems in simple terms. Calm, patient More ❯
out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange). Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint). Multi-factor authentication setup (MS … MFA, DUO). VMware and HP hardware. Apple hardware and macOS/iOS. MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer). Package: Up to £40,000 Comprehensive benefits, including private healthcare and contributory pension. Opportunities for professional development and career progression. 2nd Line Support Engineer – Up to £40,000 – Financial Services - London More ❯
