1 of 1 Microsoft Jobs in Buckingham

office support to end users Log and manage incidents and service requests via a ticketing system Troubleshoot issues across Windows 10/11 and Microsoft 365 Perform basic Active Directory user administration Support hardware, peripherals, and meeting room technology Escalate complex issues to 2nd line teams with clear documentation … maintain SLA standards Essential Skills & Experience Experience in a 1st Line IT Support role (MSP exposure beneficial) Working knowledge of Windows OS and Microsoft 365 Basic Active Directory experience Strong communication and customer service skills UK Driving License Required Desirable Skills MSP environment experience Basic networking knowledge ITIL ...