2 of 2 Microsoft Jobs in Bury

ensure we deliver great products to our customers. Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting ...

users by telephone, email and remote-access tools • Log, manage and update support tickets accurately • Set up user accounts, devices and system access • Support Microsoft 365 applications and Windows environments • Escalate more complex technical problems when required • Maintain clear records of incidents, solutions and system updates • Deliver a professional … helpful service to users Skills & Experience • Good knowledge of Microsoft 365 and Windows operating systems • Confident troubleshooting common hardware and software issues • Strong communication and problem-solving skills • Ability to explain technical information clearly • Organised approach with good attention to detail • Comfortable managing multiple support requests • Able to work ...