2 of 2 Microsoft Jobs in Caerphilly

infrastructure and product teams. What you'll be doing Providing 2nd line support via phone, email and face to face Troubleshooting hardware, software and Microsoft 365 issues Escalating and triaging complex incidents across technology teams Supporting IT projects and system improvements Maintaining knowledge base documentation Working to SLA targets … within an ITIL-based support environment What we're looking for Experience in a technical support or service desk role Strong Microsoft 365 knowledge Experience using ticket management systems Hardware and software troubleshooting skills Excellent communication and customer service Nice to have macOS support experience Microsoft Intune exposure ...

ability to build rapport and relationships with customers, internal stakeholders and suppliers. Strong organisational and time management skills. Good level of competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of CRM software (e.g., Microsoft Dynamics, SAP) is preferred. A positive attitude, team player mentality ...