1 of 1 Microsoft Jobs in Rhondda Cynon Taff

units * Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software * Managing new device deployments using Windows Autopilot and Microsoft Intune policies * Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) * Managing and maintaining access controls through Active Directory and Azure … Entra ID * Providing user support for Sage 50 and Sage 200 systems * Troubleshooting user issues on Microsoft AVD * Supporting mobile device users across Android and Apple platforms * Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) * Assisting with basic network troubleshooting including VLAN and subnet knowledge … we're looking for: * 3+ years of experience in an IT support role, covering both 1st and 2nd line issues * Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools * Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure More ❯