2 of 2 Microsoft Jobs in Wilmslow

enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets … user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping ...

time management skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in the use of Microsoft Office applications. What High Performance Looks Like in this Role At Apprentify, high performance is about delivering impact, driving innovation, and building a culture ...