Incident or Problems. · Coordinate with Cognizant’s PCaaS partner/vendor. · Manage HAM/SAM process for Client Devices as per agreed process. · Assets management, reconciliation and disposal coordination. · Manage Monthly/Weekly reporting to Client and Cognizant governance. · Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). · Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. · Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; · Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, · Provide the vendor managementmore »
Incident or Problems. Coordinate with Cognizant’s PCaaS partner/vendor. Manage HAM/SAM process for Client Devices as per agreed process. Assets management, reconciliation and disposal coordination. Manage Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor managementmore »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »