1 of 1 NOC Engineer Jobs in London

driven by our people, and continually strive to be the best company to work for. We are looking for a 3rd Line Support Engineer to join our growing team and provide fantastic service to our partners. What you will be responsible for: Monitoring and repairing network incidents and … providing higher level support for the 2nd line engineer desk and other network services to Virtual1 Partners as required. Managing case queues within the SalesForce system for faults and change requests. Engaging with Partners when logging, progressing, or updating cases as appropriate via telephone, email, and SalesForce. Refer … carriers and suppliers and chase effectively to ensure a satisfactory outcome in the shortest timescale possible. Additional Responsibilities As the 3rd Line Support Engineer, you will need to work with carrier partners and suppliers to define efficient methods for identifying and resolving incidents over the services Virtual1 takes More ❯