Network Engineer
York, Yorkshire, United Kingdom
OneAdvanced
operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments. As a Network Engineer, you will provide second-line support for network services across a range of customer environments. You … on-the-job experience and collaboration with your colleagues. What You Will Do Triage and resolve incidents involving LAN, WAN, VPN, firewall, and wireless technologies. Support planned and emergency network changes under guidance of senior engineers. Perform routine firewall and switch configuration tasks based on documented procedures. Respond to requests from the SOC relating to network security alerts … or events. Use tools such as LogicMonitor and PRTG to monitor network health and escalate abnormalities. Maintain accurate and timely records in ServiceNow. Follow documented runbooks and escalate to senior engineers where required. Assist with documentation and CMDB updates related to network configurations. Contribute to improvement ideas around monitoring, alert handling, and standard operating procedures. What You Will More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: