Network Operations Center Engineer - Shift Lead
- Hiring Organisation
- Realtime Recruitment
- Location
- Finaghy, Belfast, UK
- Employment Type
- Full-time
/7 NOC Shift Lead - Belfast As a NOC Shift Lead, you will oversee shift operations, ensuring efficient incident resolution, SLA compliance, and strong communication with customers and stakeholders. You will act as an escalation point, guide the shift team, and drive continuous improvement across NOC processes. Key Responsibilities … Operations Act as the first contact for customer faults via phone/email. Provide remote support and assist field engineers with configuration and link checks. Monitor network performance (SolarWinds) and respond to alerts promptly. Ensure incidents meet SLA targets and are documented with clear updates. Maintain proactive customer ...