IT Service Desk Analyst
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
situations calmly. Assertive, confident, positive and professional manner. Ability to prioritise to achieve SLA. Maintain high attention to detail. Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above/BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies … accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Ability to troubleshoot IT related issues. Have a good understanding of IT security and awareness of cyber security best practices. What ...