Head of IT Operational Excellence ServiceNow / DEX / AI / SRE
- Hiring Organisation
- S Merrick LTD
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
reduce reactive support. Key areas include: Large-scale Service Desk/End User Support leadership ServiceNow ownership and transformation DEX platforms such as Nexthink, Lakeside, 1E, ControlUp or equivalent XLAs and measurable employee-experience improvement Major Incident and Problem Management Observability and proactive monitoring AI, automation, self-service ...