heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve service reliability through automation, observability, and SRE best practices. What you'll be doing Support the 24x7 operation of BT International's core network and platform services, ensuring high availability and performance. … reliability, resilience, and operational readiness. Build and maintain high-quality operational documentation, including runbooks, service maps, playbooks, and handover processes. Develop and enhance monitoring, observability, and operational tooling capabilities. Support the implementation of automation and CI/CD practices to improve operational efficiency. Coach and support your colleagues and customer ...