Senior Customer Success Manager
- Hiring Organisation
- Orchard Recruitment Ltd
- Location
- Douglas, Isle of Man, United Kingdom
- Employment Type
- Permanent
- Salary
- £65000 - £75000/annum Plus benefits package
retention. The role combines classic customer success leadership with commercial awareness, ensuring that clients realise maximum value from the company's solutions - from onboarding through renewal. You will act as the key liaison between clients and internal teams (Product, Technology, Operations, and Sales), champion customer needs, and support revenue growth … mentor a small team of Customer Success Specialists, fostering a high performing, customer centric culture Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention Analyse customer health metrics, trends, and insights to drive proactive engagement and reduce risk Drive continuous improvement across the customer lifecycle, ensuring consistent ...