Suite 3A, Keswick Hall, Norwich, England Hybrid/Remote Options
PRIMARY CARE IT LTD
and learning all aspects of customer support. An average day may include: Responding to customer queries via phone or email Updating and maintaining our CRM system Assisting with customer onboarding and training Supporting the wider team with admin and service tasks Training You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of: On-the-job training More ❯
and track team KPIs. Drive continuous improvement in service delivery processes and technical standards. Liaise with internal teams, vendors, and clients IT teams to ensure effective resolution. Support recruitment, onboarding, and development of new team members. Ensure the team contributes effectively to the shared knowledge base. Attendance to IM services across Norfolk to aid digital rollout, support, and training to More ❯
and contract roles, starting with delivery, then progressing into business development. Source and engage top-tier candidates through proactive search, referrals, and content-led outreach. Run interviews, offers, and onboarding with a consultative, data-driven approach. Build relationships with hiring managers across the UK and the US, including delivery to an RPO and a Fortune 100 client. Track and share More ❯
management team and lead day-to-day product operations ensuring delivery remains smooth and stable. Some of the key responsibilities will include...Build and develop the product function, including recruiting, onboarding, and mentoring a team to support ongoing delivery.Establish and maintain an internal Product Hub, a single source of truth for all product-related documentation, updates, and specifications accessible to all More ❯
