Technical Support Engineer
- Hiring Organisation
- Formance
- Location
- Cardiff, United Kingdom
terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source Ledger and other backend modules. Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary. … support and relay feedback for continuous improvement. Ability to prioritize and manage multiple tickets/issues Fluent in English Nice to have : Familiarity with open-source ecosystems, APIs, webhooks, or BE tools Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions) Benefits We offer a competitive package including ...