2 of 2 OpenStack Jobs in the East Midlands

NexGen Cloud Ltd. is hiring an L2 Support Engineer in Nottingham to handle escalated customer issues on OpenStack and Kubernetes deployments. You’ll own tickets from first response to resolution, working closely with Engineering and Customer Experience to build runbooks and improve the knowledge base. You’ll develop your OpenStack ...

help build the runbooks and knowledge base the team is putting in place now. The role is moving steadily towards junior infrastructure work, with OpenStack and Kubernetes training provided. This is a role for someone who stays calm when a customer isn’t, digs into a problem without needing … Diagnose customer issues using REST API calls, application and system logs, and Linux and Windows tooling, including virtual machine, networking and storage problems on OpenStack and basic Kubernetes deployments. Spot patterns across tickets that point to a wider platform incident, and raise them quickly. Write and maintain troubleshooting guides ...