1 of 1 Operations Director Jobs in Northern Ireland

Support team, ensuring our customers receive a seamless, high-quality experience. You will play a key role in shaping the future of customer operations, leading a team to drive efficiencies, and leveraging cutting-edge AI and automation tools to enhance customer interactions. You'll be responsible for managing … inbound customer support and service operations, ensuring our customers have the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer … satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining excellence, you'll set ambitious goals for NPS, CSAT, response times, and resolution rates. What you'll do Lead & Scale Customer Support - Manage and develop the customer support team, ensuring they are equipped to deliver More ❯