1 of 1 Order Management Jobs in Chester

the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a high-performance team. Responsibilities * Manage the overall workflow and priorities … day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer cases. * Act as a point of escalation. * Order Processing: Manage and track orders through the entire provisioning lifecycle, ensuring deadlines are met. * Project Management: Develop project timelines and ensure milestones are … collaborate with the support team to resolve customer issues efficiently. * Process Improvement: Identify opportunities to streamline provisioning processes and implement best practices. Work with management to develop strategies for improving departmental performance. Skills & Knowledge * Leadership: Strong ability to motivate and guide a team. * Project Management: Excellent skills in More ❯