IT Helpdesk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Aylesbury, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers … security controls, and documentation. Maintain and develop internal knowledge bases, procedures, and operational runbooks. Oversee the delivery of internal IT support services where required. Skills & Experience Required Essential Previous experience in a Senior Support Engineer, Technical Lead, Service Desk Lead, or Helpdesk Management role. Strong 3rd Line technical support ...