Chatbot Content Designer
- Hiring Organisation
- The Citation Group
- Location
- Wilmslow, England, United Kingdom
wisely and contribute to ongoing improvement and innovation. About you Proven experience writing or managing chatbot, help centre, or digital support content. Strong writing skills – Creating and maintaining content for AI, with the ability to simplify complex topics for diverse audiences. Comfort with data – able to analyse chatbot usage … turn insights into action. Experience managing a budget or cost centre. Excellent organisational skills with attention to detail and process. Hands-on experience using Intercom, especially chatbot workflows and Inbox. Experience in customer support, UX writing, content strategy, or similar fields. Familiarity with AI (LLM’s & Natural Language ...