Incident Analyst / Major Incident Analyst
- Hiring Organisation
- Pontoon Solutions
- Location
- Wrexham, Wales, UK
- Employment Type
- Full-time
senior stakeholders. This is your chance to shine in a high-visibility, high-pressure role where your expertise will make a significant impact! Required Skills & Experience: Proven experience in Incident Management/Major Incident Management Background in IT Operations or Command centre environments Strong written and verbal communication skills … cloud) is essential Familiarity with incident management tools (ServiceNow, Remedy, Jira Service Management) Knowledge of the ITIL framework (certification preferred) Exceptional decision-making and organisational skills Key Responsibilities: Lead Major Incidents: Oversee incidents from identification to resolution, ensuring adherence to agreed SLAs. Run Incident Bridge Calls: Facilitate ...