dealing with end users on-site and remotely A can-do attitude, a proactive mindset, and the ability to work independently Desired (but not essential): Exposure to telecoms/PBX systems (e.g. Mitel, NEC, Gamma Horizon, 3CX) Understanding of connectivity types like ISDN, PSTN, SIP, and analogue voice Certifications like MCP, MCSA, or Cisco ICND1 are beneficial but not required. More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
a business-to-business support role Manage and support enterprise-level UC solutions, including VoIP telephony , managed Wi-Fi , and connectivity platforms . Configure and troubleshoot systems such as PBX , SBCs , and cloud-based UC tools . Liaise with third-party vendors and telecom providers for provisioning, upgrades, and maintenance. Monitor system performance, proactively identify improvements, and implement solutions. Provide … experience in Unified Communications , Telecoms , or a similar technical support role. Strong knowledge of VoIP technologies (SIP, RTP), telephony platforms (e.g. Cisco, Mitel, Avaya). Hands-on experience with PBX systems , gateways , and SBCs . Solid understanding of networking fundamentals : QoS, VLANs, firewalls. Confident communicator with strong troubleshooting and problem-solving skills. Desirable Skills Experience with Microsoft 365 and Teams … Ready to Apply? Click "Apply Now" to submit your application or contact Lisa on 07464 606390 for a confidential chat. Keywords: Unified Communications, VoIP, Cisco, Avaya, Mitel, Microsoft Teams, PBX, SBC, SIP, RTP, Wi-Fi, Networking, Telecoms, UC Specialist, Hybrid Work More ❯
