Interim Programme Manager - Call / Contact Centre
- Hiring Organisation
- JSS
- Location
- England, United Kingdom
automation, digital channels) Deep understanding of contact centre KPIs such as AHT, CSAT, FCR, SLA performance Strong programme governance and delivery expertise (e.g. MSP, Prince2, Agile) Excellent stakeholder management skills with the ability to operate at Exec level Comfortable working in fast-paced, ambiguous interim environments Willingness to travel regularly ...