ASPIRE Global Service Centre – Service Desk Level 1/Level 2 Analyst
- Location
- Belfast City District, Northern Ireland, United Kingdom
organisations. At the heart of our Managed Services capability is the Service Reliability Group (SRG) , delivering business-critical services across: Application Managed Services Cloud Management & Optimisation (Azure, AWS and OCI) Infrastructure & Database Managed Services Digital Workplace & Service Desk Operations Through our ASPIRE Managed Services Framework , SRG combines AI, automation … resolution or escalation . Troubleshoot hardware, software, Microsoft 365, Windows and network issues . Support Active Directory, Group Policy, user accounts, access requests and password management . Log and manage incidents and requests through ServiceNow . Work to agreed SLAs , keeping users informed throughout the incident lifecycle. Monitor ...