2 of 2 Performance Analyst Jobs in the South East

Quality Performance Analyst Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search for a Quality Performance Analyst ; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre ...

Performance Analyst - Digital - Agents Max Supplier Rate: £391 Clearance Required: BPSS Duration: 6 months Location: Worthing - 2/3 days on site Why this role: This is a pivotal analysis role. You will be responsible for developing performance measurement frameworks and analysing the performance … short periods. What you will do: Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks -Analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive decisions -Inform the iterative design ...