1 of 1 Performance Improvement Jobs in Avon

experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. ? Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. ? Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. ? Drive initiatives across the … Team Management & Operational Excellence: ? Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. ? Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. ? Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯