1 Performance Management Jobs in Welwyn Garden City

team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents to deliver excellent levels of individual/team performance and … customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your own initiative to ensure attendance and retention targets are … achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems to the Head of Operations Supporting the Head of Operations to highlight operational risks more »