3 of 3 Performance Manager Jobs in Scotland

seeking a Service Performance & Continuous Improvement Manager with 4-6 years' experience leading service optimisation, operational performance improvement, and delivery initiatives in complex digital environments. The role provides strategic leadership across service performance, drives continuous improvement activities, and ensures services operate efficiently, securely, and in line … with organisational objectives. Operating with significant autonomy, you will influence service strategy, manage key performance outcomes, and work closely with senior stakeholders to enhance reliability, efficiency, and user experience. You will champion a strong digital mindset, lead major change initiatives, and promote ethical, inclusive, and secure delivery practices. ...

mission is simple: to make every journey the best it can be, at the best possible price. The Role: We’re looking for a Performance Delivery Manager - BPO to drive operational excellence and performance across our global BPO partner network. You’ll champion Trip.com’s service standards … Trip.com and our partners, you’ll empower teams to deliver world-class service through insight, influence, and strong relationship management. What You'll Do: Performance Management: Monitor and analyse key performance metrics, including KPIs, NPS, QA, and service efficiency. Identify performance gaps and lead targeted initiatives ...

align campaigns with business objectives and target audience needs Managing multiple client campaigns simultaneously, ensuring timely delivery and high-quality execution Monitoring campaign performance, analysing data, and providing actionable insights to improve ROI Managing budgets and timelines effectively to ensure projects are delivered on time and within scope Staying ...