Manager (IT Service Management (ITSM))
City Of Bristol, England, United Kingdom
Squarcle
We are dedicated to ensuring that our clients have both a well-defined strategy and a supply chain that are aligned to provide a performance advantage. Squarcle is a people orientated organisation that prides itself on its culture and strives to build a family of high performing experts to … modifications of an existing system. Technology Integration: Collaborate with clients' IT teams to integrate ITSM processes with existing technology platforms, including service desk software, monitoring tools, and IT asset management systems. Change Management: Provide guidance and support to clients in managing organisational change associated with the adoption of new … ITSM processes, including stakeholder communication, training, and resistance management. Conferring with Project Leads to obtain information on limitations or capabilities. Performance Measurement: Define key performance indicators (KPIs) and metrics to measure the effectiveness of ITSM processes and establish mechanisms for ongoing performance monitoring and improvement. Evaluating more »
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