4 of 4 Performance Monitoring Jobs in the East Midlands

experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high service level standards. … incidents, coordinating teams, managing communications, and ensuring efficient resolution. Team Supervision: Oversee the First and Second Line Support teams, offering support, training, and guidance. Performance Monitoring: Track ticket progress, ensuring timely updates and issue resolution while maintaining service quality. Resource Planning: Manage daily service desk activities, allocate workloads More ❯

comprehensive decision making. Application workflow management: Configuring application processes within PowerCurve, including data capture, validation, and decisioning steps to streamline the customer onboarding experience. Performance monitoring: Tracking key metrics like approval rates, default rates, and customer acquisition costs to analyze the effectiveness of decisioning strategies and make necessary More ❯

comprehensive decision making. Application workflow management: Configuring application processes within PowerCurve, including data capture, validation, and decisioning steps to streamline the customer onboarding Experiance. Performance monitoring: Tracking key metrics like approval rates, default rates, and customer acquisition costs to analyze the effectiveness of decisioning strategies and make necessary More ❯

by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works Perform system software and firmware upgrades Monitor operation performance monitoring and data assessment Provide phone support and remote diagnostics to customers Troubleshoot equipment located at BESS sites Manage spare parts Responsible for More ❯