aligning team resources and processes to meet customer and business needs. A key part of the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic … approach to customer segmentation, proactive performancemonitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are a dynamic and experienced Customer Success leader with a strong track record of driving customer retention and expansion. You thrive … and mentoring individuals to deliver measurable impact. You combine a data-driven mindset with a customer-centric approach, using insights to refine processes, enhance performance, and shape strategic initiatives. You are confident in defining scalable programs that cater to different customer needs based on ARR, maturity, and journey stage. More ❯
Salford, Greater Manchester, United Kingdom Hybrid / WFH Options
Michael Page
recruiting for a Commercial Analyst role based in Salford Quays. The purpose of this role is to assist the Commercial Manager with trend analysis, performancemonitoring, margin optimisation, pricing analysis & financial support. This is a fantastic opportunity for someone looking for a fast paced and demanding analysis role. … supportive. Description Commercial Analyst duties include: Trend Analysis: Conduct in-depth analysis and provide insights to support data-driven decision-making and business growth. PerformanceMonitoring: Review daily and weekly trading performance, identifying risks and opportunities, and contribute to weekly performance data and commentary. Data Consistency More ❯
Employment Type: Permanent
Salary: £30000 - £37000/annum Hybrid Working + Great Benefits
opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. PerformanceMonitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior … and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications More ❯
cloud infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. PerformanceMonitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactive monitoring and alerting … implementation, and management of our cloud infrastructure, primarily on AWS. You will collaborate with development, operations, and security teams to ensure the platform's performance, resilience, and cost-effectiveness. Your expertise in cloud technologies, automation, and infrastructure as code will be crucial in supporting our mission to deliver a More ❯
cloud infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. PerformanceMonitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactive monitoring and alerting … implementation, and management of our cloud infrastructure, primarily on AWS. You will collaborate with development, operations, and security teams to ensure the platform's performance, resilience, and cost-effectiveness. Your expertise in cloud technologies, automation, and infrastructure as code will be crucial in supporting our mission to deliver a More ❯
Altrincham, Cheshire, North West, United Kingdom Hybrid / WFH Options
Cathcart Technology
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Azure Local (Edge computing) Azure Policy and Governance Terraform Your skills for this role: Manage and administer the Microsoft Azure environment, including provisioning, configuration, performancemonitoring, policy and financial governance and security. Design, develop and implement efficient, highly available, multi-region solutions within Microsoft Azure. Develop infrastructure as More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
into simple solutions. Extremely methodical with a strong attention to detail. Ability to work to deadlines in a continually changing, reactive environment. Knowledge of performancemonitoring and query tuning. Strong communication skills. Experience working with large and complex datasets is desirable. Commercial experience with BigQuery, SQL Server, Looker More ❯
stockport, north west england, united kingdom Hybrid / WFH Options
MCS Group
based on business impact and ensuring timely resolution Support end-users with technical guidance and system updates Assist in the testing, quality assurance, and performancemonitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in More ❯
manchester, north west england, united kingdom Hybrid / WFH Options
MCS Group
based on business impact and ensuring timely resolution Support end-users with technical guidance and system updates Assist in the testing, quality assurance, and performancemonitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
MCS Group
based on business impact and ensuring timely resolution Support end-users with technical guidance and system updates Assist in the testing, quality assurance, and performancemonitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Silverbear Ltd
The success of this directly impacts the CSM's Net Revenue Retention (NRR) goal, which is a culmination of reducing churn and successful upsell. PerformanceMonitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Stonor Recruitment
report into to a hugely experienced SEO & content lead and work with an attractive portfolio of noteworthy consumer brands across many sectors to drive performance and deliver results. Responsibilities will include: Writing high quality, SEO-Optimised content across multiple channels. Keywork research and strategy Performancemonitoring Link More ❯
stockport, north west england, united kingdom Hybrid / WFH Options
TRG Screen/Axon FS
Software in Windows Server environments. Manage and troubleshoot on IIS web servers, including application deployments and configurations. Implement and maintain SQL Server databases, including performance tuning, backups, and recovery. Develop and optimize SQL queries and stored procedures. Work with Azure SQL databases, including deployment, management, and performance monitoring. … of experience with SQL Server database administration, including writing complex SQL queries and stored procedures. Experience with Azure SQL Database, including deployment, management, and performance monitoring. Experience working with BacPac files for database migrations and deployments. Strong understanding of networking concepts and protocols. Excellent problem-solving and troubleshooting skills. More ❯
manchester, north west england, united kingdom Hybrid / WFH Options
TRG Screen/Axon FS
Software in Windows Server environments. Manage and troubleshoot on IIS web servers, including application deployments and configurations. Implement and maintain SQL Server databases, including performance tuning, backups, and recovery. Develop and optimize SQL queries and stored procedures. Work with Azure SQL databases, including deployment, management, and performance monitoring. … of experience with SQL Server database administration, including writing complex SQL queries and stored procedures. Experience with Azure SQL Database, including deployment, management, and performance monitoring. Experience working with BacPac files for database migrations and deployments. Strong understanding of networking concepts and protocols. Excellent problem-solving and troubleshooting skills. More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
TRG Screen/Axon FS
Software in Windows Server environments. Manage and troubleshoot on IIS web servers, including application deployments and configurations. Implement and maintain SQL Server databases, including performance tuning, backups, and recovery. Develop and optimize SQL queries and stored procedures. Work with Azure SQL databases, including deployment, management, and performance monitoring. … of experience with SQL Server database administration, including writing complex SQL queries and stored procedures. Experience with Azure SQL Database, including deployment, management, and performance monitoring. Experience working with BacPac files for database migrations and deployments. Strong understanding of networking concepts and protocols. Excellent problem-solving and troubleshooting skills. More ❯
closely with the Change team. You’ll also successfully manage 3rd party technology suppliers, working closely and effectively with them to maintain and improve performance and business efficiencies. What you’ll be doing: Lead and work closely with a small team of application support specialists responsible for a variety … care systems such as rostering systems/booking systems, finance and payroll systems and case management systems Ensuring timely issue resolution and continuous system performance monitoring. Provide technical support and administration for core applications, including case management and electronic records systems. Manage system upgrades, enhancements, and integrations, working with More ❯
closely with the Change team. You ll also successfully manage 3rd party technology suppliers, working closely and effectively with them to maintain and improve performance and business efficiencies. What you ll be doing: Lead and work closely with a small team of application support specialists responsible for a variety … care systems such as rostering systems/booking systems, finance and payroll systems and case management systems Ensuring timely issue resolution and continuous system performance monitoring. Provide technical support and administration for core applications, including case management and electronic records systems. Manage system upgrades, enhancements, and integrations, working with More ❯