Manchester Area, United Kingdom Hybrid / WFH Options
GradBay
Troubleshooting & Technical Support Investigate and resolve any issues with transactions, reporting, or EPOS integration. Collaborate with internal tech teams and EPOS providers to escalate and fix ongoing problems. 5. PerformanceMonitoring & Growth Track partner performance and share actionable insights to increase contributions. Identify trends and opportunities for improvement, celebrating milestones along the way. Work with sales and More ❯
of Helpdesk operatives, ensuring the efficient handling of maintenance requests across multiple sites. Your primary focus will be on ensuring that all processes are followed in alignment with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role is essential to maintaining the smooth operation of our Facilities Helpdesk, to ensure a high level of client satisfaction. … and manage a team of Ten helpdesk operatives who handle Maintenance calls and numerous email requests. Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAs PerformanceMonitoring: Regularly review and assess the performance of helpdesk staff, providing feedback and guidance to maintain high standards. Client Interaction: Liaise with clients to ensure their needs … are met and any issues are resolved promptly. Reporting: Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions. Continuous Improvement: Drive continuous improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction. Main Duties Facilities Helpdesk Management- Managing a Team of Facilities Helpdesk Operatives Updating the CAFM system More ❯
business operating across the UK and US markets. Specialising in both branded and own-label products, this challenger business is carving out a strong presence within a niche sports performance category. This is a standalone role within a small but growing team, offering the chance to make a real impact from day one. You'll take full ownership of … day-to-day ecommerce trading, drive commercial performance, and work closely with external digital marketing partners. Key Responsibilities in The Position of E-commerce Trading Manager: Manage day-to-day trading of the UK and US ecommerce sites, including performancemonitoring, conversion optimisation, and campaign execution. Take ownership of onsite merchandising, promotional planning, and product presentation to … maximise sales and margin. Analyse trading performance, customer behaviour, and digital KPIs to drive data-informed decisions. Collaborate with external digital marketing agencies across paid search, paid social, email, and SEO to ensure activity aligns with trading and brand goals. Coordinate closely with internal buying and merchandising teams to ensure product availability supports promotional and seasonal campaigns. Contribute to More ❯
business operating across the UK and US markets. Specialising in both branded and own-label products, this challenger business is carving out a strong presence within a niche sports performance category. This is a standalone role within a small but growing team, offering the chance to make a real impact from day one. You'll take full ownership of … day-to-day ecommerce trading, drive commercial performance, and work closely with external digital marketing partners. Key Responsibilities in The Position of E-commerce Trading Manager: Manage day-to-day trading of the UK and US ecommerce sites, including performancemonitoring, conversion optimisation, and campaign execution. Take ownership of onsite merchandising, promotional planning, and product presentation to … maximise sales and margin. Analyse trading performance, customer behaviour, and digital KPIs to drive data-informed decisions. Collaborate with external digital marketing agencies across paid search, paid social, email, and SEO to ensure activity aligns with trading and brand goals. Coordinate closely with internal buying and merchandising teams to ensure product availability supports promotional and seasonal campaigns. Contribute to More ❯
incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and … Service (PaaS), Software as a Service (SaaS), commercial-off-the-shelf (COTS) software, tenants, management groups, subscriptions, identity & access, network topology and connectivity, certificate services, cryptographic key management, availability & performancemonitoring, developer collaboration software, virtual desktop, virtual machines and update management. Experience leading and designing system integration builds to combine IT infrastructure components to create a consolidated solution More ❯
processes across multiple systems. Set up laptops and equipment, including full build, install and configuration Collaborate closely with the technology team to ensure seamless integration and delivery. Monitor system performance and troubleshoot build-related issues promptly. Implement and improve automation tools to enhance operational efficiency. Ensure adherence to technical and organisational standards during all deployments. Document build and deployment … system integration. Strong troubleshooting and problem-solving skills with attention to detail. Ability to work effectively in a team environment and manage competing priorities. Knowledge of system configurations and performancemonitoring techniques. Job Offer Day rate - £(Apply online only) per day (inside IR35) 6 month contract, possible extension More ❯
to join the team at Conferma! Collaborating with teams across Finance, Commercial, Product and Operations you'll be responsible for providing insights which support strategic decision-making and business performance monitoring. The successful candidate will also be responsible for maintaining and enhancing existing reports and dashboards as well as working on prioritised projects. As a BI Developer you'll … with data engineering colleagues to ensure our analytics architecture aligns with reporting needs Quality Assurance and Data Security: Optimise SQL queries and Power BI models and reports for improved performance and efficiency Follow processes that ensure the accuracy and reliability of data and reports Support monitoring and maintaining data quality, and addressing technical issues Adhere to data governance More ❯