2 of 2 Power Platform Jobs in Sunderland

BC including requirements gathering, documentation, testing, go live and training. Be able to provide examples of documentation, analysis and training materials. Excellent communications Skills. Knowledge of products including Power BI, Jet Reports, Azure etc. Significant hands-on experience in implementing, customising, and supporting D365 BC system. More ❯

new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. … ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in conducting root cause analyses and implementing effective solutions Strong communicator, capable of More ❯