L2 Support Engineer
- Location
- Greater London, England, United Kingdom
final escalation point for unresolved technical issues, ensuring that all client problems are addressed efficiently and effectively. L3 engineers often engage in proactive system maintenance and optimisation, preventing potential issues before they impact clients. An IT Support Engineer L3 provides advanced technical support and expertise to resolve complex … that all technical problems are addressed efficiently. This role involves deep troubleshooting, system integrations, and advanced network configurations. The L3 engineer also engages in proactive system maintenance, participates in IT projects, and mentors junior support staff. Job responsibilities Resolve complex technical issues that L1 and L2 support cannot ...