Service Desk Analyst 1st Line
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Stroud, Gloucestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £150.00 - £175.00 per day
support records. Assist with ICT projects and ongoing service improvements. Deliver both remote and face-to-face user support. Maintain service levels through proactive ticket management and clear customer communication. What you'll need to succeed We're looking for someone with experience in an IT support, Service … Azure AD administration. Experience using Service Desk or ITSM ticketing systems. Knowledge of Exchange Online and mailbox administration. Experience supporting mobile devices and endpoint management solutions. Strong troubleshooting and diagnostic skills. Excellent communication and customer service skills. The ability to prioritise effectively and manage multiple support requests. What ...