2 of 2 Proactive Management Jobs in Gloucestershire

Infrastructure Engineer, you will be the backbone of mission-critical secure environments. This is a high-impact role where you will provide proactive management and reactive support for customers within the National Security space. You won't just be "keeping the lights on"; you will be implementing automation … Developing and implementing improvements to operational and reference platform environments. Producing clear and concise technical documentation and supporting the Tech Lead with risk management. Proactive monitoring and stakeholder management, including service reporting and reviews. Embracing ITIL4 practices for agile platform operation delivery and operations. Ensuring compliance with industry ...

Support Engineer will play an active part in helping the service desk move from reactive break/fix support to a more proactive model, spotting trends, reducing repeat issues and contributing to continual service improvement. Key responsibilities include: Providing professional, first-line remote support across a broad client base … connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying recurring issues and contributing ideas to proactive problem management Creating and maintaining knowledge base articles to improve first-time fix rates Building strong working relationships with client contacts and internal ...