2 of 2 Proactive Management Jobs in the Thames Valley

stability, security, and resilience of the group’s hybrid IT estate. The focus is on well-documented, repeatable processes, strong operational support, and proactive risk management. You’ll also work closely with internal stakeholders on infrastructure initiatives and business-critical systems. Key Responsibilities Manage and support hybrid infrastructure across ...

level technologies. of a dynamic team. For more information, please see Job Description and Personal Specification. Main duties of the job Incident and Problem Management o Provide support for IT issues, managing incidents and service requests.o Diagnose/Analyse, troubleshoot, and resolve complex hardware andsoftware, and issues … unresolved incidents as appropriate to senior leaders orexternal vendors where necessary.o Collaborate with other IT teams to resolve complex issues and preventrecurring problems through proactive problem management. Service Request Fulfilment o Process and fulfil service requests from end users, including setting upnew accounts, installing software, configuring devices, and managingaccess ...