Support Desk Engineer - with Microsoft Dynamics
- Hiring Organisation
- ALTERED RESOURCING LTD
- Location
- Swansea, West Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £400 per day
growing Dynamics environment. This role goes beyond day-to-day ticket handling. You will play a key part in maturing the support model , improving monitoring and alerting, and upskilling internal trainee engineers as Dynamics usage continues to expand. Responsibilities Providing 2nd/3rd line support for incidents and service … internal teams to configure and fine-tune Dynamics and PagerDuty in line with best-practice support models Setting up and improving dashboards, alerts, and proactive monitoring aligned to ITSM tooling Supporting, mentoring, and upskilling trainee engineers in handling more complex Dynamics-related issues Triaging, diagnosing, investigating, and resolving ...