Head of Support Services
- Hiring Organisation
- Microlise
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £75,000
next generation of customer service strategy. This is a high-impact leadership role where you will transform our service model from reactive to proactive - leveraging insight, data, and innovation to create a world-class customer experience. If youre passionate about driving meaningful change, leading high-performing teams, and delivering … execute the overarching Customer Service strategy, aligned with wider operational, product, and revenue goals Lead transformational initiatives including automation, self-service, demand reduction, and proactive monitoring Define and implement a clear target operating model with strong governance, ownership, and accountability Champion continuous improvement using data, Lean principles ...