2 of 2 Problem Management Jobs in the Highlands

PAYE THROUGH UMBRELLA Role Description: The IAM Support Engineer (L2-L3) will need to provide advanced operational support for enterprise Identity and Access Management services in a Coud, Hybrid and on-prem environment. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and ad hoc IAM tasks … ensuring services meet defined SLAs, KPIs, and IAM operational metrics. The engineer will provide support across all IAM domains, including identity life cycle management (JML), authentication & authorization (SSO, MFA, conditional RBAC), privileged access (PIM, PRA), certificate management services, and identity governance, working with platforms such as Microsoft Entra ...

Inside IR35 Role Overview We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure … RBAC, PAM, and PKI. * Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems. * Perform root cause analysis and contribute to problem management and continual service improvement. * Monitor IAM services, integrations, and connectors to maintain availability and performance. * Respond to alerts from security monitoring tools ...